Solutions
One evidence model, at every operating scale
What changes with scale is how many people need to read the investigation later — not what an investigation owes them.
On-call engineers
The reconstruction, already done
The expensive part of an incident is not the fix — it is establishing what changed, in what order, and whether the obvious story is the true one.
Production Master arrives with that reconstruction already assembled and cited, so the first thing you read is evidence rather than a blank timeline.
- A cited timeline from the first minute, not after the postmortem.
- Alternatives tested and rejected in writing, so you are not re-checking the same theory at 3am.
- A proposed rollback that waits for you rather than firing on its own.
Platform teams
One investigation standard on every service
Investigation quality usually tracks whoever happened to be on call.
A shared evidence model makes the standard a property of the system instead: the same exhibits, the same falsifiable hypotheses, the same approval boundary, whichever service broke and whoever answered the page.
- One evidence model across services, teams and time zones.
- Investigations that stay readable after the people who ran them have moved on.
- Self-host via Helm inside your own infrastructure — available now to closed-beta teams.
Engineering leaders
Conclusions you can audit after the fact
A conclusion without its evidence is a claim you either accept or re-derive.
Every Production Master report keeps its exhibits, its rejected hypotheses and its confidence, so a review months later can check the reasoning rather than re-run the incident.
- Every claim traceable to the log, metric or diff it came from.
- Rejected hypotheses preserved, with the exhibit that rejected them.
- Remediation kept behind an explicit human approval gate.
Bring the incident you argued about
The investigation that was hardest to settle is the one worth running through the evidence model first.
Self-host via Helm — available now to closed-beta teams.